Our Expertise 

With more than 85 years of combined association experience, our management staff thoroughly understands the skills and demands of effectively managing an association. We work closely with your board of directors and committees to ensure success for your association's programs and events. Our executives are trained in all aspects of association management, from governance, finance, meeting and event coordination, to membership programs and benefits, education, marketing and communication. We continually strive to increase and maintain our knowledge base through our own continuing education, professional designation and industry interaction so we can provide you with quality management and consultation.

One of the most important and complex functions of an association is finance. Our financial management staff can help by providing your association with complete financial services: budget development, bank account management, accounts payable and receivable, invoicing, database recording, accounts receivable tracking, statement of financial position, profit and loss reporting, statement of revenues and expenses, transaction journals and special reports. Our financial staff keeps abreast of association tax laws and coordinating tax filings with the accountant.

We plan hundreds of meetings and events annually in locations all over North America. Our staff is skilled in site selection and coordination, facility negotiation, budget development, promotional programs, database and registration management, education development, exhibit management, special activities, travel coordination and meeting evaluation. Our professional planners are well versed in coordinating all the details to ensure successful association events.

Our in-house communications staff is proficient in logo design, newsletters, membership directories and brochures, conference brochures and promotional pieces, special event publications, education flyers and stationery. In addition to graphic development, our communications staff provides effective writing, editing and proofreading skills to ensure your communications are of the highest quality. We also oversee all outside production and printer services in order to ensure quality throughout the process.

Updates' technology helps technology-focused associations and user communities achieve their missions by offering flexible, nimble and cost-effective services. These frameworks are the foundation to streamlining association business processes to ease the work load on staff, volunteers, and leadership.

We recognize the importance of quality administrative support, and our administrative staff is skilled and efficient in word processing, database management, event registration, member inquiries, membership and event reports, research, event staffing, correspondence and management support. Our clerical staff manages filing, member inquiries, email, voicemail, fax distribution, photocopying, office space inventory and complete mail services, including labeling, insertion, postage reports and coordination with mail presort companies and distribution services. A full-time reception staff is available to personally answer all calls and respond to member requests.